Our cases

Our customers come from many different fields and they all have their unique challenges. These are some examples of learning solutions where we have applied our learning philosophy – putting the learner in the centre and solving our customers’ challenges. Have a look! 

ikea_cyber_security

How do we protect our digital environments?


Client’s learning objectives: Make sure everyone has knowledge of threats, vulnerabilities and protection related to their specific work tasks and responsibilities. 


Funkis’ solution: A dynamic learning package made up of a Self-study and a Group problem-solving workshop. To save valuable time for the organisation, self-study content was filtered by role.

The problem-solving workshop followed the fictional implementation of an IT system. Learners discussed and solved a series of dilemmas at critical parts of the implementation.


Learning design elements:

Self-study

Group problem-solving

Video filmed guide

tailored

Interactive video

meet_the_customer_1

How do we make sure new products add value for the customer?


Client’s learning objectives: Create an understanding for different types of customers, their unique situations, ‘pain points’ and challenges. Focus on developing solutions that add the most customer value.


Funkis’ solution: A self-study combined with a problem-solving workshop. The self-study introduced a series of customers. Their unique challenges were introduced along with facts crucial to solve the problem-solving group activity. The problems were high level engineering dilemmas, and every option came with extensive feedback. As an additional layer, groups competed against each other. 


Learning design elements:

Self-study

Group workshop

Video filmed guide

Action plan

Serious game

diagnostics_and_repair

How do we help staff grasp the roles and responsibilities of the diagnostic method?


Client’s learning objectives: Explain the diagnostic method in a simple way, and encourage the learners to start using the method. 


Funkis’ solution: The training started with an interactive scenario, and the learner troubleshooting a broken dishwasher. Through solving this everyday problem, it became obvious that the method used was in line with the established diagnostic method. Building on this foundation it was easy to explain the full diagnostic method and highlight the benefits.  


Learning design elements:

Self-study

Video filmed guide

Interactive video

tailored

product_development

How do we make sure product development align their project plans with the long-term roadmap?


Client’s learning objectives: Show the benefits of aligning with the long-term road map, and how to apply this way of working. Explain how to prioritise the different features of the vehicle – taking brand values and customer needs into account. 


Funkis’ solution: The training started with a case based on a success story. An authentic case where every sub-project was in line with the long-term road map. In the main exercise, the learner prioritised and planned product development for a fictitious customer, taking customer needs and brand values into account.  


Learning design elements:

Self-study

Video filmed guide

Interactive video

tailored

volvo_brand_1

Proud co-workers are the best ambassadors for a great brand!


Client’s learning objectives: Strengthen brand commitment and proudness. Show employees that they are the ones who shape our brand, and how they contribute to the success of the company. 


Funkis’ solution: The first step was to launch a competition, asking employees to contribute brand stories. Stories that showed how colleagues, all over the world, helped shape the brand by ‘going the extra mile’. We selected stories that represented the company´s core values and used these stories as a means of introducing every aspect of the brand. This way we made it easy for each learner to understand their customer touchpoints and shape their personal brand commitment. In the end they received a diploma tailored according to the choices they made throughout the training.  


Learning design elements:

Self-study

Video filmed guide

Interactive video

personal brand commitment,

tailored

diploma

better_sleep_1

We can increase sales in the store with expert knowledge!


Client’s learning objectives: Based on bedroom customers’ sleep needs and problems, employees should be able to give concrete advice on how to improve their sleep, and suggest suitable products. 


Funkis’ solution: Sleep is something we all have experience of, so Funkis built the solution based on personal reflection. Throughout the training the learner built a Sleep profile as a means of absorbing and understanding the sleep knowledge. In the final exercise the learner gave sleep advice based on the profile.  

It was a mobile solution, to give maximum flexibility to the learners, who worked on the shop floor. The learning package also included a digital role play workshop. A key aspect of this training was that the content was provided by an external sleep expert.  


Learning design elements:

Self-study

Video filmed guide

Interactive video

personal profile

tailored

Role play workshop